In the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Service by phoning 858-578-0414 or email at Service@RustySurfboards.com Our Customer Service team will then inform you how to return the product and give you a Return Authorization number. This warranty does not cover damage or malfunctions caused by normal wear and tear, accident, abuse, neglect, improper storage or handling, misuse, vandalism, acts of God, or other causes external to the product.
Please note that a change in mind does not constitute an acceptable reason for return in our mind.
Colors on surfboards shipped to customers may vary from colors ordered by customers due to countless factors such as differences in color modes on image files, browsers, palettes, printer’s ink, etc. Such variances in colors do not constitute acceptable grounds for return.
You have 21 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container .
SURFBOARD SHIPPING DAMAGES
In the event the product is received damaged, immediately email Serivice@RustySurfboards.com describing your damages. Please include pictures of the surfboard damage as well as the outside and inside packaging. Do not discard any of the shipping materials until we have resolved the claim. Do not use your surfboard if it arrives damaged.
SHIPPING INSURANCE CLAIMS
If you purchased shipping insurance through ROUTE, please file a claim directly through them on their website, or by downloading the ROUTE app on your mobile device and filing the claim there.